Restaurants / Sydney
Restaurant operations still leaking time between the pass, the book and the office.
A Saturday night can look modern on the floor and 2010 in the inbox. Hospo 2030 works on the repetitive restaurant work around service — functions, reporting, briefs, invoices, guest messages.
Typical restaurant stack
POS plus reservations plus Deputy plus Xero plus a function pack in Drive plus a group chat that has become the real system of record. That is exactly where integration friction appears.
We are not trying to replace the book or the till. We are trying to stop a floor manager reconstructing the week by hand.
Restaurant workflows
ENQUIRY → QUALIFY → ROUTE
Function enquiries
A function enquiry arrives. Details are extracted and a reply is drafted for manager approval. Routine follow-ups can run under rules agreed with your venue.
POS → REPORT → ACTION
Daily reporting
End-of-day numbers, labour and bookings become a structured report with anomalies highlighted — instead of a spreadsheet ritual.
VISIT → REQUEST → ESCALATE
Reviews & guest follow-up
Venue-approved review requests can go out after eligible visits. Feedback is classified, complaints are escalated and responses are drafted for review.
INVOICE → EXTRACT → EXCEPTION
Invoice workflows
Supplier invoices stop living in a forwarded email chain. Data is extracted, categorised, and exceptions are flagged for a human.
BOOKINGS → BRIEF → SERVICE
Reservation intelligence
A manager brief appears before service: large groups, VIPs, repeats, allergies, special notes. Not a person clicking through every booking.
SOP → SEARCH → ANSWER
Internal operations
SOPs, menus and policies become searchable. Repeated management questions drop because the answer already exists.
WEEK → DIGEST → ACTION LIST
Weekly operator reporting
POS, labour and reservations become a weekly digest with unusual movements flagged and a short management action list.
MESSAGE → CLASSIFY → HUMAN
Guest enquiries
Guest messages are classified and replies are drafted for review. Routine information can send under venue-approved rules; booking commitments and complaints go to a person.